About Us
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Our Faq
Company's FAQ
Frequently Asked Questions
What services does BoldWave Logistics offer?
We specialize in air and sea freight for shipping goods from the UK, China, Dubai, Turkey, and India to Kenya. Our services also include assisted purchase, customs clearance, and end-to-end logistics management.
What is assisted purchase, and how does it work?
Assisted purchase is a service where we help you buy products from international platforms or suppliers. You provide the product details, and we handle the purchase, receive the items, and ship them to your destination in Kenya.
How long does it take to deliver my shipment?
Delivery times depend on the shipping method and the country of origin:
- Air Freight: Typically 7–10 business days for shipments from the UK, Dubai, and the US.
- Air Freight: Typically 10–15 business days for shipments from China, India, and Turkey.
- Sea Freight: Typically 30–45 business days.
We’ll provide an estimated timeline for your specific shipment after the shipment departs.
How do I track my shipment?
You can track your shipment in real-time using our online tracking tool. Simply enter your tracking number, or contact our customer support team for updates.
Are there size or weight limits for shipments?
We can accommodate shipments of all sizes, from small packages to large cargo.However, shipment below a kg will be charged as a full kg. The chargeable weight is always the highest between actual and volumetric weight
What items are restricted from shipping?
We follow international shipping regulations and cannot transport prohibited items such as hazardous materials, explosives, illegal goods, or restricted substances.Find a list of prohibited items here.
Do you handle customs clearance?
Yes, we manage all customs documentation and clearance processes to ensure smooth and hassle-free delivery
How do I get a shipping quote?
You can request a free quote by visiting our website, filling out the shipping form, or contacting our customer service team directly.
What payment methods do you accept?
We accept major payment methods, including bank transfers and mobile money. Contact us for more details
What should I do if my shipment is delayed?
While we strive to deliver on time, delays can occur due to customs or unforeseen circumstances. If your shipment is delayed, our team will provide updates and work to resolve the issue promptly.
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Damages
